FAQ
1. Where do you ship?
We currently ship to all 50 states in the USA.
π¦ Please note: We do not deliver to P.O. Box addresses.
2. How long will it take to receive my order?
Orders are processed within 1β3 business days.
Shipping times typically range from 5β10 business days, depending on your location and product availability.
3. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email. You can also track your order using our Order Tracking Page.
4. What types of payment do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.
5. Are your products safe for pets?
Absolutely. All of our products are carefully selected and designed with pet safety and comfort in mind. We focus on non-toxic materials and pet-friendly construction.
6. Can I cancel or change my order?
You may request a cancellation or change within 12 hours of placing the order by contacting us at support@anxiepets.com. After that, orders are processed and cannot be modified.
7. Do you accept returns or exchanges?
Yes, we have a 14-day return policy. If your item is unused and in original packaging, you can request a return.
π§ Contact us at support@anxiepets.com with your order number.
8. What if my item arrives damaged or defective?
Weβre here to help! If your item arrives damaged, please contact us with photos within 48 hours of delivery, and weβll issue a replacement or refund.
9. Do you offer free shipping?
Yes! We offer free standard shipping within the USA β no minimum required.
10. How do I contact customer support?
You can reach our friendly support team at support@anxiepets.com, or via our Contact Us page. We respond within 24β48 business hours.
- π Need help with something else?
We're always happy to assist. Just reach out β your petβs comfort is our top priority! πΆπ±
π¬ Live Chat: Available on our website
π§ Email: support@anxiepets.com
π± Phone:+1 (956) 485-9191
π Address: 300 Kirkstall Dr, Houston, TX 77090, USA